SHIPPING POLICY

We ship to EU countries, shipping fees may be different to each country. Shipping to Latvia, Lithuania and Estonia for orders above 40 eur is FREE OF CHARGE.

All shipments within Latvia, Lithuania and Estonia generally arrive at the destination specified by the purchaser within 3-4 business days of the date of entry into force of the contract of sale. All shipments outside of Latvia, Lithuania and Estonia are guaranteed to arrive within 14 calendar days. We have the right to ship goods in up to 30 calendar days in exceptional cases.

RETURN POLICY

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.

The right of withdrawal does not apply if the purchaser is a legal person.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

The right to return the product exclusively belongs to the direct customer and under no circumstances by the recipient of a gift.

If the goods have been used for any purpose other than is necessary to ensure the nature & characteristics of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal to the e-mail address info@tuneinmindset.com within 14 days of receiving the goods.

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. In such cases, within 14 days after receiving the item, the purchaser must inform the online store by emailing info@tuneinmindset.com, including pictures/videos of the damaged item. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale. The online store is not liable for any defects arising after delivering the goods to the purchaser.

The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 14 days.

Should you have any questions regarding shipment and returns, do not hesitate to contact us by emailing info@tuneinmindset.com

TERMS AND CONDITIONS

The owner of the online store Tune in Mindset  (hereinafter referred to as the online store) is SIA Art station 3

VAT number. LV 40103180734, located in Riga.

 The validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

All prices are in Euros (€).

Product information is provided immediately adjacent to the product in the online store.

WHOLESALE INQUIRIES

If you have an inquiry regarding wholesale orders, please, do not hesitate to contact us by email: info@tuneinmindset.com